General terms and conditions for the use of Familyship.org

Status 01/18/2023

The following General Terms and Conditions (GTC) regulate the contractual relationship between Familyship (contractual partner is Familyship UG (haftungsbeschränkt), Krachtstraße 3, 10245 Berlin) and its customers.

§ 1 General

Familyship is an Internet offer operated by Familyship UG (haftungsbeschränkt) (hereinafter Familyship). Familyship offers an online platform that operates two communities:

  • A community for people who want to start a family and are looking for a suitable partner.
  • A family community for people who have already started a family and want to exchange ideas with others.
    Unless paragraphs specifically describe their applicability to either community, they apply to both communities.

By registering with Familyship, the customer / the customer accepts the conditions defined here.
The customer / the customer concludes with the registration a contract about the use of Familyship with Familyship UG (haftungsbeschränkt). The GTC can be viewed at any time on Familyship.org even after the conclusion of the contract.

§ 2 Duration and scope of benefits

§ 2.1 Duration and scope of benefits for the Kinderwunsch Community

  • Familyship offers an online platform for people who want to start a family.
  • Familyship only provides a technical platform for bringing people together and already provides technical applications that enable general contact.
  • Familyship assumes no liability for successful contact with other people registered with Familyship.
  • Familyship does not act as an intermediary, nor as a party to any possible agreements or contracts concluded between the registered persons.
  • The regular and orderly operation of the Services and the uninterrupted usability of Familyship are not guaranteed.
  • The online consultations with experts organized by Familyship are not an owed part of the paid membership. The online consultation hours are offered as a voluntary additional offer, which can be discontinued at any time without giving reasons. In addition, there is no entitlement to participate in online consultations.

The following packages can be purchased in Familyship’s fertility community:

  • Mouse package (29.00 € incl. VAT)
    With the payment a customer can use the services mentioned in point 2 for a period of one month from the date of the conclusion of the contract. Membership expires automatically and can be optionally renewed.
  • Hedgehog package (49.00 € incl. VAT)
    Upon payment, a customer may use the services mentioned in clause 2 for a period of six months from the date of conclusion of the contract. Membership expires automatically and can be optionally renewed.
  • Fox package (79.00 € incl. VAT)
    With the one-time payment, a customer can use the services mentioned in item 2 for a period of eighteen months from the date of conclusion of the contract. Membership expires automatically and can be optionally renewed.

The operators of Familyship are free to change the scope of services at any time. In principle, the focus here is on the interest of the users.

§ 2.2 Duration and scope of benefits for the family community

  • Familyship offers an online platform for people who have started a family and would like to exchange ideas with other people or share their experiences.
  • Familyship only provides a technical platform for bringing people together and already provides technical applications that enable general contact.
  • Familyship assumes no liability for successful contact with other people registered with Familyship.
  • Familyship does not act as an intermediary, nor as a party to any possible agreements or contracts concluded between the registered persons.
  • The regular and orderly operation of the Services and the uninterrupted usability of Familyship are not guaranteed.
  • The online consultations with experts organized by Familyship are not an owed part of the paid membership. The online consultation hours are offered as a voluntary additional offer, which can be discontinued at any time without giving reasons. In addition, there is no entitlement to participate in online consultations.

The following packages can be booked in the Family Community:

  • Unlimited package (0.00 € incl. VAT)
    Membership in the Family Community is free of charge and unlimited in time.

The operators of Familyship are free to change the scope of services at any time. In principle, the focus here is on the interest of the users.

§ 3 Conclusion of contract / registration

  • The use of the full range of functions of Familyship requires a free registration.
    • In the Kinderwunsch Community, a paid package (see § 2) must also be booked in order to use the full range of functions.
    • In the Family Community, a free package (see § 2) must be booked in order to use the full range of functions.
  • With the registration a contractual relationship between Familyship and the registered customer arises. The contractual relationship arises with the e-mail confirmation that a customer receives from Familyship after completion of the ordering process.

The following requirements are necessary for registration:

  • Registration is done by providing a valid e-mail address and choosing a personal password.
  • The personal password must be kept secret and may not be passed on to third parties.
  • The customer assures that all information required for registration is true and complete.
  • The customer assures that he/she is of legal age at the time of registration.
  • The customer assures that he/she is a natural person and that the registration is exclusively for private purposes. Registration is only permitted for private individuals for private purposes. Registration of companies or for the purpose of entrepreneurial activity or promotion of entrepreneurial or promotional activities of third parties is excluded.
  • Each customer may only register once with Familyship. Simultaneous registration of multiple user accounts is not allowed. A user account is not transferable.

§ 4 Subject of the contract

Familyship is an online platform where it is possible to get in touch with people. The central basis for this are profiles, which are filled in independently by the registered persons. Familyship provides its clients and customers with the services mentioned under point 2. Mediation or consulting is explicitly not the subject of the contract.

  • Create your own profile
  • Viewing the list of all registered members
  • Send private messages

§ 5 Cancellation / Deletion of the account

Basically, all fee-based packages are one-time payments. This means that a time-limited package expires automatically and is not extended without the customer’s intervention. Only if the customer / the customer wants his / her account to be deleted, a cancellation / deletion is necessary. Hereby applies: the membership at Familyship can be canceled at any time and without giving reasons.

The cancellation / deletion can be done in two ways:

  1. Either the customer deletes the account independently(instructions can be found in the question & answer section). As soon as the account has been deleted, the contractual relationship has also expired.
  2. Alternatively, the customer can also cancel informally by e-mail. In this case Familyship will delete the account. For a clear assignment of the account to be deleted, the following information is necessary: With Familyship deposited e-mail address as well as denomination of the user name

Familyship reserves the right to terminate the contractual relationship unilaterally with immediate effect under the following circumstances:

  • Violation of legal regulations by the customer / the customer,
  • Violation of contractual obligations by the customer / the customer,
  • Violation of registration requirements,
  • Damage to other registered persons due to the behavior of a customer.
  • Familyship is also entitled to delete a user account if it has not been used for more than 12 months.

In addition, Familyship is entitled to terminate a use without giving reasons. A forced termination of the contractual relationship about the use of Familyship has the consequence that all contents posted by the user can be deleted and the further access to Familyship can be blocked permanently.

§ 6 Responsibility for content:

The customer is solely responsible for the content of the profiles. Familyship has no active duty to check the data provided by the customers. There is no warranty by Familyship as to the truth or purpose of this data. Familyship excludes any warranty and liability for the fact that data of clients and customers meet the legal requirements.

Familyship cannot verify that a registered user is actually the person they claim to be. Every user has to convince himself of the identity of another user. There is no guarantee of the actual identity of a user by Familyship.

A violation of the applicable laws as well as these T&Cs can be reported by any client / customer who notices such behavior by sending an email to info (at) familyship.org.

§ 7 Responsibility and obligations of the customer / the customer

  • The customer is obliged to observe all applicable laws and possible rights of third parties when using Familyship.
  • The customer is solely responsible for the content of his/her registration and thus for the information he/she provides about him/herself.
  • The customer assures that the data provided are true, describe him/her personally and are not misleading. False statements made intentionally and/or fraudulently may result in civil action.
  • The customer assures that he / she uses the platform of Familyship exclusively for private purposes, has no business intentions and does not use the data of third parties entrusted to him / her for commercial or advertising purposes.
  • It is not allowed to systematically read content of other registered persons (e.g. by a program or by mere copying) in order to use it outside the platform.
  • The customer is obliged to treat e-mails and other messages confidentially and not to make them accessible to third parties without the consent of the originator. The same applies to any kind of personal data of other registered persons.
  • Furthermore, each customer undertakes not to misuse the online platform. In particular, the customer is obliged to:
    • not to use content protected by law (e.g. by copyright, trademark, patent, design patent or utility patent law) without being entitled to do so, or not to advertise, offer or distribute goods or services protected by law,
    • not to post immoral photos,
    • not to distribute any illegal material or information,
    • not to use any pornographic, violence glorifying, defamatory, racist, inciting or against youth protection laws violating content or to advertise or distribute such products,
    • refrain from communicating in a lewd and sexual manner,
    • not to publish untrue statements of fact or insults, regardless of whom they concern,
    • not to unreasonably harass other registered persons, in particular by means of e-mail spam (compare §7 of the German Unfair Competition Act UWG),
    • not to threaten or harass other registered persons or infringe the rights of third parties,
      refrain from anti-competitive acts, including progressive customer solicitation such as chain, snowball or pyramid schemes,
    • not to upload data that contains malware (infected software),
    • not to mention in the profile, which is visible to others, any clear name, addresses, telephone or fax numbers, e-mail addresses, etc., unless this information is expressly requested.
    • to refrain from any action that could impair or overload the functioning, in particular the infrastructure, of Familyship.

Failure to comply with any of the obligations set forth in Section 7 may have the following consequences:

  • Blocking of the person until the clarification of facts
  • Warning of the person
  • (Partial) deletion of contents of the person
  • Deletion of the user account as well as the associated unilateral termination of the contractual relationship. Blocking / deletion of an account does not change the obligation to pay for services used or ordered.
  • civil and criminal consequences for the client / customer

The customer / the customer undertakes to hold Familyship harmless from any kind of lawsuits, damages, losses or claims that may arise from his registration on the online platform, provided that the customer has acted culpably. This applies in particular to damages due to defamation, insult, violation of personal rights, a violation of these GTC or other rights. The claim for reimbursement of expenses is limited in amount to the necessary expenses or those required for a specific purpose.

§ 8 Liability

  • Familyship is not responsible for false information in the profiles of the registered persons.
  • Familyship only owes the provision of the online platform, not the success of a placement of a family partner. Accordingly, Familyship is also not liable in the event that no contact is made during a paid membership.
  • Familyship assumes no liability for any misuse of information. It is possible that customers use the platform in an inadmissible or illegal manner despite the ban. For such use any liability of Familyship is excluded. Familyship is also not liable for the fact that data and information, which the customers themselves have made accessible to third parties, are misused by them.
  • Familyship wants to offer its customers the highest possible availability. However, due to software errors, maintenance, software updates, and other reasons, outages may occur. These failures do not entitle the customer / customers to a reduction or refund of the costs.
  • Furthermore Familyship is not liable for the unauthorized knowledge of third parties of personal data of customers (e.g. by an unauthorized hacker attack). Nevertheless, Familyship strives to avoid such an attack by taking appropriate protective measures.
  • There is also no liability for the possible illegal actions of customers / clients.
  • For damages which have not arisen from the aforementioned causes, Familyship is only liable in case of intent or gross negligence of its organs, employees and vicarious agents in relation to other causes which have contributed to the occurrence of the damage. In case of injury of life, body, health as well as an essential contractual obligation by Familyship, also a liability for simple negligence comes into consideration.

§ 9 Exemption

The customer / the customer exempts Familyship from all claims (including claims for damages) that third parties against Familyship for violation of rights by the content posted by the customer / the customer. The customer / the customer takes over all reasonable costs resulting from an injury of rights of third parties, including the reasonable arising costs for the legal defense of Familyship. This shall not apply if and to the extent that the customer is not responsible for the infringement.
All further rights as well as claims for damages of Familyship remain unaffected.

§ 10 Consumer Dispute Resolution
The European Commission provides a platform for online dispute resolution (OS). The platform can be found at: https://ec.europa.eu/consumers/odr/

§ 11 Final Provisions / Miscellaneous
The General Terms and Conditions may be amended at any time without stating reasons within the scope of reasonableness for the customers / clients. Familyship will notify the customers / clients in due time in this case. If no objection to changes to the Terms of Use is made within six (6) weeks of notification, the amended Terms of Use shall be deemed accepted by the Customer. Familyship’s notification will include a notice of the right to object and the importance of the objection period.

If significant parts of the terms of use are changed, this will be done by way of a notice of change. Membership under the old terms and conditions will be terminated and continued membership will be possible only by expressly agreeing to the new amended Terms of Use.

Declarations of customers and clients can be made by e-mail.

Familyship is entitled to assign third service providers and vicarious agents with the provision of parts or the entire range of services, provided that no disadvantages arise for the customer.
If individual provisions of these Terms of Use are or become invalid, they shall be replaced by the corresponding statutory provision. The effective regulations remain unaffected by this.

Place of performance and jurisdiction is Berlin.

German law shall apply to the exclusion of international private law and the UN Convention on Contracts for the International Sale of Goods incorporated into German law.


Cancellation policy

Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the date of conclusion of the contract.
To exercise your right of withdrawal, you must send us (Familyship UG (haftungsbeschränkt)
Krachtstr. 3, 10245 Berlin, e-mail: info@familyship.org) by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to revoke this contract. You can use the enclosed sample revocation form for this purpose, but it is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation
If you withdraw from this contract, we must return all payments we have received from you immediately and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.


 

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